In this session, Nieves Cañada will offer a deep dive into the strategic design of Customer Success teams, focusing on the critical roles and responsibilities that drive efficiency and impact. Learn how to identify the key profiles needed at different stages of your company’s growth and how to effectively scale your team with the right talent. Whether you’re looking to optimize an existing team or build one from the ground up, this session will provide clear, actionable insights on structuring your CS organization for maximum success and growth.
