Churn doesn’t just kill metrics! it kills momentum! In this fast-paced 20-minute session, Mia shares the playbook Funnel uses to keep customers happy, engaged, and sticking around for the long haul. No vague theories – just tactical, proven moves that actually make a difference.
What you’ll walk away with:
• The high-impact retention tactics you can put to work immediately
• How to identify churn signals early—and act on them fast
• What it really takes to build a CS org that’s proactive, not reactive
Session presented by: Mia Nordborg, Chief Customer Officer, Funnel
This session was presented during the SaaSiest 2025 event.
