In this episode, we speak with Hélène Hulthin Hagnéré, Founder, SCHHH, a Customer Success consultancy supporting organizations to transform their CS journey.
We talk with Hélène about all things CS and specifically Win-backs! Topics that are being addressed in this episode are:
– What is a win-back
– Why would you not want to save customers
– How do you recommend setting up a CS org for best throughput
– Shall CSMs have a revenue quota
– What is the main CS KPI to track
– Is CS closer allied with product or sales
These are some of the many topics we address with Hélène, tune in to learn from her experience in scaling and running efficient CS organizations over the past 15 years.
