Learn the critical decisions that can pivot your CSM approach, enhancing customer satisfaction, retention, and upsell opportunities. This session will delve into strategic choices that redefine the role of CSM, ensuring they contribute directly to your company’s growth and profitability. Attendees will leave equipped to make informed decisions that not only elevate the value of their CSM team but also turn it into a key player in achieving business success.
Session presented by: Emma Aidanpää-Salmi, VP Customer Success, RELEX
This session was presented during the SaaSiest 2024 event
