“In the age where Net Retention rates are a key metric, where minimizing churn is a priority and delivering fast value & ROI to your customers is a must – The Customer Success function is quickly becoming a critical part of your overall business success!
In this session Sofie Folkesson, Head of Customer Success, Position Green will share her method of how to structure a CS organization and the process of scaling the team from 1-40 people in less than 3 years!”
