Voice of the Customer how to involve customers in your growth journey!

NPS surveys or reactive collection of customer voice, is no longer enough. To thrive in the age of the customer, one must have a systematic approach not only when it comes to how to collect customer’s voice, but also how to analyze, share, incorporate and value it as an integral part of a company’s decision-making dataset. Niclas Ramon Staberg, Operating Advisor, Verdane – will share how B2B SaaS companies need to work with the Voice of the Customer(VoC), and how you as a leader can involve your customers in your growth journey.