Remove Silos And See Your CS Team Bring In More Revenue Than Ever Before

Customers expect more – in terms of agility, flexibility, and from the relationships with their vendors and partners using a SaaS based model. They expect one seamless experience without divisions or silos, and they also expect you to show them a deep understanding of their business, through meaningful relationships. Customer Success is all about relationships, in this session Osen Akkemik will talk you through Genesys’ journey of bringing Customer Success and Services under one umbrella and how this transformation allowed them to deliver success to their customers ultimately.